[Note: Geza Gear did such a good job following up on this that I'm changing the title of this thread from BAD to GOOD. The problem was caused by the cover not being properly installed on the bike. I did NOT receive the instructions that they are talking about later in this thread, so I had no way of knowing what needed to be done.]

Geza Gear is a company that makes high-end motorcycle covers out of special materials. They are mainly for covering your bike if it is on an open trailer. The covers are very expensive, but fit the bike well.

I wouldn't recommend them, however. I ordered one for my track bike and it took over a month to arrive. First time I used it, the stitching at the rear end of the cover started to unravel. I contacted them and they offered to repair or replace it. I sent it back. Over a month later and I had to bug them again to get it back. I think they sent me a new one.

I used the replacement cover for the first time last weekend and the stitching at the rear end has already started to come apart AGAIN. I would think they could stitch material together in a way that it wouldn't unravel...

Something is very wrong... -bg

* Last updated by: bgordon on 7/1/2012 @ 10:04 PM *

UPDATE: 6-28-12

Bill forwarded us photos of the cover fit on his bike, in towing set-up. As suspected, he did not secure the rear tie-down loops, which the instructions state to do. This caused the seam problem he experienced. When towing, wind forces can be extreme, which is why the fitting and towing instructions are to be followed to the letter. 99% of all issues that we receive regarding towing concerns have to do with improper fitting and not the cover.

We take customer comments seriously and will address them immediately so they are not misleading to anyone reading them. We have been in business for twenty years and have not endured this long by making "bad" products. Please note that there are always two sides to every review or comment, and we are doing our best to address them when they arise.

- Mark Sanders
Production Manager
Geza Gear Inc.

Hi Bill,

Thank you for the update.

No, Geza Covers are not bad. They are in fact good when properly used. Yes, Geza Covers can take 2-4 weeks for delivery as they are all 100% custom hand made to order. Nothing is prebuilt sitting on a shelf gathering dust. This way, you are insured of an exact fit for your exact bike. However, if you are in a rush, we can bump you up in the production que and get the cover to you by your appointed time frame. In your case, we delivered it before you needed it, in both instances.

The unraveling on the stitching has to do with your fitting and towing set-up. We built you another brand new cover (again, custom made), and you experienced the same problem. This definately has to do with your tie-down set-up and not the cover itself. If not properly fit and strapped, you can apply excess force to different parts of the cover over-stressing the shock seams. While these seams are built to take wind forces in excess of 100mph, you could cause a seam issue if they were already over-stressed before wind forces were applied. This appears to be what happened.

Please send us photos of your bike and towing set-up so we can see exactly how you fit and strapped down the cover.

We have a lot of satisfied ZX cover owners and also have pictures of a ZX-14 fitted with a custom Geza Cover being towed on an open trailer on our website. We have more photos that we can send to you to help with your fitting concern.

I am looking forward to hearing from you.

Mark Sanders
Production Manager
Geza Gear Inc.

* Last updated by: GezaGear on 6/28/2012 @ 4:12 PM *

Please post pictures here, I am interested in acquiring one for my 2012 Concours 14 ABS with full luggage (side cases, GIVI E55 top case) and Denali D2 LED lights mounted down at the front axle area.

I will be using Canyon Dancer hold down straps in front with a front wheel chock, and probably a rear chock as well.

Hi Privateer - let me know if you are looking for this cover build type, as shown on a BMW K1600GTL.

- Mark

Hi Bill -

Here are some pics showing a Geza half-build cover properly fitted and strapped down for towing. Let me know your thoughts.

- Mark

* Last updated by: GezaGear on 6/20/2012 @ 9:35 AM *

They are mainly for covering your bike if it is on an open trailer.

pics and review bottom of this page>>>GEZA ELITE

mine took several weeks for delivery but I was told that up front. It was purchased through the Geza blem sale. the cosmetic blem was barely noticable and actually kind of cool looking. Very well worth the wait. This is the one and only cover I would take with and use on a daily basis. The lower end material is not so expensive and just fine for UV protection which is the only reason I use a cover. Maybe you just got a hold of a bad one, bg. Mine seems of very good quality. I have not had to use it much this summer but for sitting on the bike motionless, I can't see that the Elite grade (that is about lower middle range in Gezas offered selection of fabric quality) would suffer at all.

* Last updated by: Rook on 6/20/2012 @ 10:40 AM *

Mark, does the type you show on a BMW allow for Canyon Dancer II cross-strap and down straps up front?

Privateer - Yes. Geza Covers can be used with any tie-down strapping system.

Privateer -

We can also build your cover in any configuration you need - 1/4 build, 1/2 build, 3/4 build, or full-build. Whatever build design would best meet your needs, we can do it for you.

The BMW in the above photo references a 3/4 build design.

- Mark

Mark:

Thanks for your replies. As I mentioned privately by email, I will take some pictures and send them to you next time the bike is on the trailer. That will be next Thursday 6/28.

There are no tie down straps anywhere near the cover.

The cover is for my track bike (CBR600RR), not my ZX-14. -bg

Bill -

Here are some pics showing our covers on track bikes. I look forward to getting your pictures so I can review with you. - Mark

I just emailed hi-res versions of these photos to Zack. As you can see, the tiedown method I use doesn't have straps touching the cover at all.

Bike before covering:

Bike after covering:

-bg

BG what type of wheel chock is that?It looks likes a Baxley sport chock ,but the finish looks different then mine

Have you had any further communication with the manufacturer?
The Zack you emailed... did you mean me? If so please resend; I didn't receive them.

Is that an early sixties Ford pickup your neighbor has parked in the driveway?

* Last updated by: hagrid on 6/28/2012 @ 3:58 PM *

UPDATE: 6-28-12

Bill forwarded us photos of the cover fit on his bike, in towing set-up. As suspected, he did not secure the rear tie-down loops, which the instructions state to do. You can see the small tie loops still unconnected at the rear side of the cover. He e-mailed Zack today and responded that he did in fact not secure those loops.

This caused the seam problem he experienced. When towing, wind forces can be extreme, which is why the fitting and towing instructions are to be followed to the letter. 99% of all issues that we receive regarding towing concerns have to do with improper fitting and not the cover.

We take customer comments seriously and will address them immediately so they are not misleading to anyone reading them. We have been in business for twenty years and have not endured this long by making "bad" products. Please note that there are always two sides to every review or comment, and we are doing our best to address them when they arise.

When properly fitted in conjuction with the proper Fabric Series you select for your use, Geza Covers will perform as advertised and can be towed cross-country dozens of times while experiencing wind forces up to 125mph. The current record holder for most miles towed on their Geza Cover hails from Canada with just over 200,000 miles of towing use! After all these miles, his cover is finally seeing its age. His photo and travel experiences will be posted to our website once he is ready to retire his cover.

Mark Sanders
Production Manager
Geza Gear Inc.

* Last updated by: GezaGear on 6/28/2012 @ 4:24 PM *

So, Geza Gear, "Not so bad after all"? I think this would rate a little editing of the thread title.

99% of all issues that we receive regarding towing concerns have to do with improper fitting and not the cover.

How about your instructions? Would a printed waring note on the material be near the slots needed to be properly fitted down; 'or damage will occur?' If, and I'm not saying they are, but if you are getting 99% of the fit is improper, what does that say about the initial instructions given? It's saying that the public is not that sharp [in the draw] about your product? More labels? More labels? You are dealing with the public on the retail end, remember. They are your field fixers to your product line.

Either that or if you know where 99% of the problem is; find a cure for it. If the instructions do not show a photo of the damage to the product, then should the manufacturer aim for that problem at the thread count instead? One or the other is the problem?

Geza sounds very... sound to me, as in GOOD. To take the time to explain the situation, to do due diligence for a customer with a problem IN PUBLIC, this all says Geza has integrity, honesty, and a good product.

Contast this to Corbin, who would respond to a customer complaint by saying, "tough luck" essentially. Yet you guys brag about your Corbin seats (which IMHO based on EXPERIENCE are rock hard) when the company has essentially zero customer service rating.

That video of theirs and the customer comments are hard core [happy] customers. I'm not saying the product is bad, nor customer support. I'm using BG as, yes, [bg-a customer] was not made aware of how important that strapping down was at said points. Mr. Sanders states 99% of the fault is not the product.

If BG saw a slot with a red warning tag or damage will occur is at your expense; It is more PR work or 99% of the wasted time is that customer with the damaged cover? I'd have that phone cut down with ink time over that slot with a warning about how dealing with the public is label intensive.

I didn't build the cover. You know what happens to the cover or say 99% of the time you know the cover was missing some final move. Why was it not caught at the drilling there of at the instructions? As if I keep drilling to myself [you] never to forget compression is the first and final move before you move forward (is that pun).

That is all I am saying; is the drilling there of in the instructions. Send it home about that damage to the cover. If the instructions are not read, well, why print it red with a circle around it if no one reads it. I get it. If I'm stamping the cover to know where 'Front' is, I might as well stamp a slot in red dye with, 'damage begins here' and cut down 99% of my calls.

* Last updated by: Hub on 6/29/2012 @ 7:56 AM *

Hi Hub,

Excellent questions.

All of our covers come shipped with Fitting and Towing Instructions. Those instructions are very detailed. The first line reads: "For optimum performance, please read all instructions before fitting and towing use."

Further, the tow loops added around the cover are very obvious to see, so anyone failing to read the instructions could deduce their purpose - not always, but most of the time.

The 99% has to do with customers who have towing issues, NOT 99% of ALL of our sales.

Those customers who have towing issues range on average 1-2 customers per month. That is all. So, not such a large number where arrows, flairs, or flashing lights need to be used to alert customers to our instructions.

The instructions are there to be read, however, we cannot control if someone chooses to read them or not. However, most customers who are not familiar with towing with our covers, are very diligent to read everything so they do not make a mistake. Most customers are very concerned about protecting their bike when towing, that they double check the instructions before hitting the road. However, for the small few who do not, we are always here to help.

In Bill's case, rather than simply repair his damaged stitching, we built him a brand new cover all together. Sure, we will take a loss on his returned cover, but, we would rather build him a new cover so we are 100% sure that we did not make an error in stitching elsewhere on his original cover. In this case, however, the error did not reside in our stitching, but rather in the manner in which the cover was fitted.

Yet, even if the customer was at fault, we typically build them a brand new cover as well. We all make mistakes from time to time, and it is a great feeling to know that even when you make a mistake, our company will not penalize you for it, but either repair it at NO charge, or more normally, we will usually just build you another brand new replacement cover.

I hope this helps.

Mark Sanders
Production Manager
Geza Gear Inc.

* Last updated by: GezaGear on 6/29/2012 @ 9:47 AM *

The 99% has to do with customers who have towing issues, NOT 99% of ALL of our sales.

BG what type of wheel chock is that?

darryle:

Lockhart Phillips

-bg

All of our covers come shipped with Fitting and Towing Instructions. Those instructions are very detailed. The first line reads: "For optimum performance, please read all instructions before fitting and towing use."

Mark:

Could you please send a copy of these Fitting and Towing Instructions, as I never received them!

Or maybe post a link to them if they are on your website?

Thanks! -bg

Hi Bill -

Instructions just sent over to you.

Every cover gets shipped with two papers - Invoice and Personalized Fitting / Towing Instructions (with our Return / Warranty Policy on the back). Instructions are also listed on our website.

At the very top of the Fitting Instructions is listed your very bike model. This way, you know you received the correct cover. The Invoice is folded over the Fitting Instructions. If you unfold the Invoice, the Fitting Instructions will be there. Please double check as that usually is the case when someone cannot find them.

The last stage of our shipping process is to confirm the bike and cover build with the correct customer. The Fitting Instructions, inside the box, which is listed with your "personalized" bike model, is crucial to enable us to verify this before the box is sealed. Without that paper, we cannot verify and the package will not be shipped until that paper is in the box and confirmed to be correct with your order.

Have a happy and safe Fourth of July Holiday.

Mark Sanders
Production Manager
Geza Gear Inc.

Thanks, Mark!

You guys do a GREAT job with customer service... -bg