I ordered a jacket today and here is my impression so far.
1. Prior to placing my order, I called CS and asked for more details. A Hispanic lady answered the phone and she was either pleasant or unpleasant. It was a pretty short conversation anyway.
2. After I placed an order, I received a receipt and realized the ship to address is my house rather than my work. I used PayPal and the ship address with PayPal has always been my work.
3. I called Leatherup and asked them to change the shipping address. A guy answered the phone and told me "No we can't change the shipping address if you use PayPal". A funny thing is a receipt from PayPal shows my work address as the shipping address. I told him that but he kept saying he couldn't change.
4. He said "I could try to cancel your order and place a new order with your credit card. But there is no guarantee that I can cancel this order. I am willing to try, though."
5. Since I didn't want to receive 2 jackets. I told him to "forget it".
6. Then the guy told me to contact Fedex to hold the package at a nearby location once the tracking # is issued. I have tried it before with another on-line merchant but it didn't work (Fedex told me "certain shipment can't accept that")
I will keep you updated on their service and product in the next few days.